About SunRay

Before entering into a claims career, Dawn spent decades in customer service leadership. As a claims quality assurance reviewer, her work demanded careful attention to detail and a commitment to making sure every part of a claim file was properly documented. Her combination of customer service experience, claims knowledge, and attention to detail led her to recognize the need for a dependable home watch service and inspired the creation of SunRay. Today, Dawn helps ensure our clients feel heard, informed, and confident that their homes are being watched over by people who genuinely care. She is also responsible for keeping James pointed in the right direction, which may be the more demanding job.

James brings decades of experience in sales, business development, leadership, and property insurance claims. He is a former independent insurance adjuster and is currently a licensed public insurance adjuster. James is also known throughout the claims industry for his appearances on AdjusterTV and presentations at industry conferences. His experience handling thousands of property claims helped shape SunRay's thorough, documentation-focused approach to watching over our clients' homes. At SunRay, James manages business development and vendor relationships while serving as the company's resident golfer, storyteller, and supplier of bad dad jokes.